Last updated: September 2026
These Terms of Service ("Terms") govern your use of the Planr mobile application ("App") operated by Pinnacle Enterprises Group Pty Ltd (ABN: 56 702 365 160), Perth, Western Australia ("we", "us", "our").
By downloading, installing, or using the App, you agree to be bound by these Terms. If you do not agree, do not use the App.
You must be at least 13 years old to use Planr. By using the App, you confirm that you meet this requirement. If you are under 18, you should have parental or guardian consent.
You must create an account to use Planr. You agree to:
We reserve the right to suspend or terminate accounts that violate these Terms.
Planr offers three account types:
You may switch account types at any time through the app settings. Switching from Client to Solo Athlete will disconnect you from your coach.
Planr offers the following paid subscriptions:
Subscriptions are billed monthly or annually through the Apple App Store or Google Play Store. Prices are displayed in the app at the time of purchase and are in Australian Dollars (AUD) unless otherwise stated.
Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current billing period. You can manage and cancel subscriptions through your Apple or Google account settings.
We do not offer refunds except as required by applicable law, including the Australian Consumer Law.
The free tier of Planr includes basic session logging, session history, up to 3 custom programs, and basic progress tracking. Features beyond these require a paid subscription.
Clients of coaches use the app completely free — their access is provided through their coach's subscription.
Planr includes AI-powered features including program generation, session suggestions, meal recommendations, and body composition analysis. These features:
Always consult a qualified health or fitness professional before making significant changes to your training or nutrition. We are not liable for any injury, illness, or adverse outcome resulting from following AI-generated recommendations.
If you use Planr as a coach, you agree that:
You retain ownership of content you upload to Planr (including training logs, notes, and photos). By uploading content, you grant us a limited licence to store and display it within the app for the purpose of providing the service.
You must not upload content that is illegal, harmful, offensive, or infringes the rights of others.
We have zero tolerance for objectionable content and abusive users. Objectionable content includes, but is not limited to, content that is unlawful, harassing, threatening, defamatory, obscene, sexually explicit, hateful, or that infringes the rights of others.
Planr provides tools for users to report objectionable content and to block other users. If you encounter content or behaviour that violates these Terms, you can report it within the app or contact us at hello@pinnacleenterprisesgroup.com.au.
We review reports of objectionable content and abusive behaviour and act on them within 24 hours. Where a report is upheld, we will remove the content and, where appropriate, suspend or terminate the accounts of users responsible. We reserve the right to remove any content and to suspend or eject any user from the service at our sole discretion.
Planr is a fitness tracking and coaching tool, not a medical service. The app and its features, including AI-generated content, are not a substitute for professional medical advice, diagnosis, or treatment.
Before beginning any exercise program, particularly if you have a pre-existing medical condition, injury, or health concern, consult a qualified medical professional. You use the app at your own risk.
You agree not to:
All intellectual property in the Planr app, including its design, code, branding, and AI prompts, is owned by its proprietor and used by Pinnacle Enterprises Group Pty Ltd under licence. You may not copy, reproduce, or distribute any part of the app without our written permission.
We strive to keep Planr available at all times but cannot guarantee uninterrupted access. We may update, modify, or discontinue features at any time. We will provide reasonable notice of significant changes where possible.
To the maximum extent permitted by Australian law, Pinnacle Enterprises Group Pty Ltd is not liable for any indirect, incidental, special, or consequential damages arising from your use of the app, including but not limited to personal injury, loss of data, or financial loss.
Our total liability to you for any claim arising from these Terms or your use of the app is limited to the amount you paid us in the 12 months preceding the claim.
Nothing in these Terms limits your rights under the Australian Consumer Law where they cannot be excluded.
You may delete your account at any time through the app. We may suspend or terminate your account if you breach these Terms, with or without notice.
Upon termination, your right to use the app ceases immediately. Active subscriptions will continue until the end of the current billing period — no refunds are provided for unused subscription periods except as required by law.
These Terms are governed by the laws of Western Australia, Australia. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of Western Australia.
We may update these Terms from time to time. We will notify you of significant changes by updating the date at the top of this page and, where appropriate, through an in-app notification. Continued use of the app after changes constitutes acceptance of the updated Terms.
If you have any questions about these Terms, please contact us: